Lilac House Bed and Breakfast
When walking up the stairs to the second floor you will notice a community bathroom for the 8 to 10 rooms. In my opinion, privacy was limited because of how small the thin walled bed and breakfast is. I was a first time visitors to Mackinac Island, and she assured me it was okay to call her cell phone number on her business card anytime for any reason. I actually tried to conversate with her over the phone and she was impersonal with responses to my appropriate questions about the island. As a matter of fact she sounded more annoyed than helpful. LoriAnn why would you give guests your business card with your contact number if you care nothing about their questions?
Review from Others at Lilac House in Mackinac Island
This unsatisfactory service was evident with others that stayed at the Lilac House Bed and Breakfast. I was told by a recently married couple, that had went to Douds Corner store to purchase a bottle of wine, and that they were not sure if they should have purchased the wine because they did not have a wine opener. The couple called the number printed on the front of LoriAnns business card to see if she had one or if they had to spend $15 on Douds last wine opener in stock. She was short with answering questions about the Bed and Breakfast and if they had a wine opener or not. Does LoriAnn wish she did not have her phone number listed on her business card at all? Obviously if you are a business owner and your guests have a question about your bed and breakfast you should be more than forthcoming with information. Word of mouth referrals and recent reviews might possibly affect those considering your services. I feel that our 200,000+ visitors a year might find the following Lilac House Bed and Breakfast review beneficial.
When people came downstairs to have coffee in the morning, coffee was gone. There were other hotel guests that drank the last of the coffee and when more guests came downstairs there was none left. When I got ready to checkout at 11am LoriAnn was not available and I was unsure where to go or how my luggage was going to get to the ferry on time. After this confusion I knocked on the back door for several minutes and got no response. It was not until after calling her personal cell phone that she finally opened the back door.
After leaving, I accidentally forgot the ticket for my bags on the living room counter (next to the pop tarts). I was not sure if I needed it or not until the porter asked for them, so I came back looking for the tickets. Her husband unlocked the door and said… do you need something… and guess what, the ticket was thrown in the garbage. I had to sift through dirty garbage to find it and he was not very hospitable when he said are you done yet?
Lilac House Bed and Breakfast Resolution
The owners of the Lilac House Bed and Breakfast (Ken and LoriAnn) recently found this post and followed up with me about my stay. They were very apologetic and understanding of my experience. They wanted to stress the fact that the Lilac House Bed and Breakfast in Mackinac Island Michigan is their family home and a labor of Love to them. Like any responsible customer orientated business owner, they took the criticism above seriously. I posted a small excerpt from their e-mail response below:
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You know Rob, in retrospect I believe we all just had a lot going on that weekend; you with the difficulties with your gig and equipment, LoriAnn with it being the end of a long season running the whole operation by herself and then having to leave overnight to come pick me up since my flight arrived after the last scheduled boat back that night, and me after 20 hours worth of flights and six hours of jet lag who knows, a true confluence of negative circumstances perhaps. What I do know for a fact is your experience was not even close to typical for any of our other guests. And we are truly sorry you had a bad time, as we would be for anyone who stayed with us (or visited the Island for that matter).
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Feel free to contact Lilac House Bed & Breakfast in Mackinac Island below:
http://mi.local.yahoo.biz/lilachouse/
LilacHouseBandB@aol.com
Tags: Lilac House, Lilac House Bed & Breakfast, Lilac House in Mackinac Island